Terms & Condition

1.1. The sale of the products ("Products") offered on our website www. Alexandra. it (the "Website"), is governed by these general conditions of sale (the "Terms and conditions")
1.2 ALEXANDRA. ("ALEXANDRA") reserves the right to apply specific contractual estimates (the "Specific estimates") to any order (hereinafter "Order" or "Orders"). In this case, the contractual conditions applicable to an order will be both the TERMS and the specific estimates, which are intended as independent contracts and separate from each other.
1.3 The Products are sold directly by Alexandra, a commercial brand of the Company: ALEXANDRA SRL UNIPERSONALE Via Flaminia Vecchia 655 / a 00191 Rome VAT no.08375661009
2. Commercial policy
2.1. The products are intended exclusively for sale to individuals who are final consumers ("Customers"). Clients include the individual adult who acts for purposes not related to trade, business or professional activity.
2.2 Alexandra reserves the right not to accept orders from those who are not "Customers".
2.3 Alexandra may modify or modify these Terms at any time. The Customer will be subject to the Terms in force at the time of submitting the order.
2.4 Orders can be for one or more Products, without prejudice to Alexandra's right to set a maximum quantity that can be ordered by the Customer in any Order.
2.5 The maximum quantity of Products that can be purchased by the Customer in any Order is 5 units (5 pairs of shoes). In addition to these maximum quantities, Alexandra reserves the right to limit the quantity of Products ordered as it wishes from time to time.
2.6 No Products will be sent for delivery or distributed to an address containing a PO Box or if Alexandra is unable to identify the individual who receives the Order or his private address.
2.7 All communications that must be sent by e-mail pursuant to the Terms will be sent to the e-mail address provided by the Customer on the Site.
3. Purchase conditions
3.1 Each Product offered for sale can be selected through a dedicated web frame that will display the photo, the unit price and the sizes available (where applicable).
3.2 Some products may be displayed on the website only for promotional reasons and not for sale. These products are not for sale and cannot be purchased.
3.3 The images and colors of the Products offered, in some cases, may differ from those displayed on the Website due to the technical characteristics and resolution of the equipment and software used by the Customer. The images and colors, therefore, must be considered only as indicative and customers are responsible for checking whether the product corresponds to their expectations in terms of color and consistency. Alexandra will not be responsible for inappropriate images or colors of the Products due to the technical characteristics of the equipment and software used by the Customer.
3.4 To complete any Order for the selected Products, the Customer must follow the instructions and procedures provided on the Site.
3.5 The Customer is responsible for verifying the accuracy of the content of each Order that he places before confirming the Order and the Customer is responsible for completing the purchase form according to the instructions provided on the corresponding page of the Site. By completing each Order, the Customer confirms that the customer reads carefully and accepts the specific terms and estimates.
3.6 If the Customer wishes to make changes or corrections to the Order after confirmation, the Customer must contact Customer Service ("Customer Service") at the email address displayed in the "Contacts" section of the Website. A confirmed Order cannot be further modified or canceled, except as expressly provided in the Terms, by the Specific Estimates or otherwise provided by applicable law. The customer can check the status of an order at any time by contacting customer service at alexandra@alexandraroma.it
3.7 As soon as the Customer sends an Order, the Customer is advised to download and save or print the Terms prevailing at the time of presentation and any Specific Estimates applicable to the Order. The Customer will also receive an e-mail confirmation ("E-mail") of an Order received containing a summary of the information already contained in the order form (eg Customer data, shipping method and address, information on each Product purchased , as well as price and delivery rate details (the "Data")).
4. Availability and delivery
4.1 The Customer acknowledges that the stocks of Products offered on the Website are limited.
4.2 Occasionally, some Products may not be available. In this case, Alexandra will inform the Customer as soon as possible and, in any case, within forty-eight (48) hours (excluding weekends and holidays) from the date of receipt of the order by Alexandra. If a Product from the Order is not available, the Order will be satisfied on the basis of the available Product.
4.3 The Customer acknowledges that when an Order is sent to the internal unit of Villa Cristiana responsible for the fulfillment of this Order, an email will be sent to the Customer. Sometimes this email will be replaced by the shipping notice. Alexandra will send an email to the Customer when the package containing the ordered Products leaves the warehouse. However, delivery times are not guaranteed and are only estimates.
4.4 Alexandra will do everything possible to satisfy each Order within ten (10) working days and, in any case, within twenty (20) working days from the day following the sending of the order by the Customer, but does not guarantee to do so. However, Alexandra will not be responsible for, nor indemnify the Customer from, any request, loss or expense arising from Alexandra that does not ship an Order within certain terms.
4.5 The Customer can contact Customer Service for assistance with any delivery problems.
5. Prices and payment
5.1 The prices of the Products offered on the Site include the sales tax applicable at the time of payment.
5.2 The prices are expressed in Euros (€)
5.3 Every order in the European Union and in the United Kingdom is free of shipping costs. Shipping costs for shipping within the European Union and the United Kingdom will be borne by Alexandra.

For orders delivered to destination countries outside the European Union and the United Kingdom (United Kingdom), the relative shipping cost is displayed at the time of check out, while any customs or import duties will be charged to the Customer.

5.4 Alexandra reserves the right to change the prices of the Products offered at any time and without notice. The prices published on the website when confirming an order are the prices that will be applied to that order.
5.5 Payment can be made by credit card, debit card and Pay Pal. Card accepted: Visa Mastercard, American Express, Discover, JCB, Diner's, Maestro. Credit card transactions will be governed by the specific rules of the credit card provider.
5.6 The completion of each order will take place only after verification of the customer's credit card data.

6. Orders

6.1 The Customer must check the Products immediately after delivery to determine compliance with the Order.
6.2 The customer must describe any defects (for example, the packaging shows evidence of tampering, damaged product, missing products or items or products other than those ordered and / or indicated in the shipping document) in writing directly on the delivery document that must be signed by the customer.
6.3 If one or more delivered products are different from those ordered or damaged, the Customer must promptly inform Alexandra by contacting the customer service, except in the event that these defects are described in the delivery document as provided in paragraph 6.2. In this case, the Customer's remedies are limited to:
(i) return the Product and request a replacement Product,
(ii) accept the defective Product, or
(iii) if a replacement Product is not available, returning the Order in whole or in part. The customer is not entitled to any other compensation or remedy, subject to the mandatory provisions of the applicable law.
6.4 In the case of returns, the Customer must carefully follow the return procedures established by Alexandra. Alexandra advises customers to contact customer service for directions and ship any returns. The Customer is free to choose any other courier service at the Customer's expense.

7.1 The Customer has the right to return the Product (s) from his Order, without any penalty and without obligation to specify a reason, by returning the Products received to Alexandra within fourteen (14) days from the date on which these Products were delivered .
7.2 The Customer may return part or all of an Order, without prejudice to paragraph 7.1.
7.3 The customer acknowledges that:
• The customer is responsible and assumes all shipping risks, including delays;
• The shipping costs for returning the products, defective products, any customs or import duties imposed on products returned to Italy will be borne by the customer.
7.5 Customers can choose to use any courier service for returns at Customer's expense.
7.6 In addition to paragraphs 7.1 and 7.3, to be a valid and effective return, the products must be returned in their original state and in their original packaging;
All returns are subject to Alexandra's verification that the returned Products are still in their original condition.
7.7 If a return is made in accordance with all the above conditions, Alexandra will reimburse the Customer with the amount already paid by credit card as soon as possible, and in any case, within fourteen (14) days from the moment in to which Alexandra receives and inspects the products returned by the customer. The amounts are reimbursed when effectively credited in the original form of payment no later than the term indicated above.
7.8 Alexandra will only accept returns or replacement or refund requests in the ways described above only for Products purchased from the Site. Incomplete, damaged, dirty or altered items will not be accepted and therefore sent back to the customer.
8. Product liability

8.1 Alexandra makes no warranties, warranties or representations, expressed or implied, including, without limitation, an implied warranty of merchantability and fitness for a particular purpose, which are expressly excluded by the customer, with respect to any product. Alexandra cannot be held responsible towards the Customer or any subsequent user or user for any damage, loss or claim, direct, indirect or consequential, for injury to property or people, in any matter and the Customer waives any claims for his on behalf of and on behalf of any person or party to whom you transfer the Products.
8.2 In the event that a Product does not conform to the Order, the Customer's remedies will be limited to the remedies described in paragraph 6.3. Under no circumstances will Alexandra be held liable for direct, immediate, foreseeable, incidental, consequential or special damages claims or for any expenses or incurred due to the use or abuse, sale or manufacture of non-compliant products i terms and conditions of the Order.

9. Applicable law and disputes

9.1 These Conditions and any Specific Estimates are governed by Italian law
9.2 In the event of disputes relating to the Terms, to any Specific Estimates or to Orders, this dispute will be subject to arbitration in Italy.
10. Contacts

For any further information, assistance or complaint, customers can send an e-mail to:
info@alexandraroma.it or write to: Alexandra, ALEXANDRA SRL Via Flaminia Vecchia 655 / a
00191 Rome

Attention to: Alexandra customer service